Frequently Asked & Question
Booking a trip on our website is simple and convenient. Follow these steps to plan your unforgettable safari adventure:
1. Explore Our Tours:
Browse our website to explore the various safari tours and activities we offer across East Africa. Each tour page provides detailed information about the itinerary, destinations, and inclusions.
2. Choose Your Adventure:
Select the safari tour that best fits your interests and preferences. If you have any questions or need help deciding, feel free to contact our team for personalized recommendations.
3. Customize Your Trip:
If you wish to customize your safari experience, get in touch with us to tailor the itinerary to your specific needs. We offer bespoke services to ensure your trip is perfectly suited to your desires.
4. Check Availability:
Once you have chosen your tour, check the availability for your preferred travel dates. You can do this directly on the tour page or by contacting us for assistance.
5. Book Online:
Click the "Book Now" button on the tour page. You will be guided through a secure online booking process where you can provide your details, select your dates, and make a payment.
6. Confirmation:
After completing your booking, you will receive a confirmation email with all the details of your trip, including the itinerary, payment receipt, and any additional information you may need.
7. Prepare for Your Adventure:
Our team will be in touch to help you prepare for your safari, providing you with essential travel information, packing lists, and tips for an enjoyable and safe journey.
For any further assistance or inquiries, please don't hesitate to contact us. We are here to help you every step of the way!
Yes, you can make changes to your reservation after booking, subject to our terms and conditions. We understand that travel plans can sometimes change, and we strive to accommodate your needs as much as possible. Here’s how you can make changes to your reservation:
1. Contact Us:
To request changes to your booking, please contact our customer service team as soon as possible. Provide your booking reference number and details of the changes you wish to make.
2. Modification Options:
Depending on availability and the nature of your request, you may be able to modify:
i. Travel dates
ii. Accommodation preferences
iii. Safari activities and excursions
iv. Number of travelers
3. Change Fees:
Some changes may incur additional fees or charges, depending on the timing and nature of the modifications. Our team will inform you of any applicable fees before proceeding with the changes.
4. Availability:
All changes are subject to availability. We will do our best to accommodate your requests, but please note that certain modifications may be limited by availability constraints.
5. Cancellation and Refund Policy:
If you need to cancel your reservation or make significant changes, please refer to our cancellation and refund policy for details on potential fees and refund eligibility.
6. Confirmation of Changes:
Once your changes have been processed, we will send you an updated booking confirmation with the new details of your reservation.
For any further assistance or to initiate changes to your reservation, please contact our customer service team. We are here to help ensure your safari experience is as flexible and enjoyable as possible.